E-mail query to Amazon.com customer service:
The continued lack of closed captioning (or, alternatively, subtitles) for video programming which requires it per FCC rules is baffling.
One of the reasons I subscribe to Amazon Prime is access to Amazon Instant Video. Non-compliance with FCC rules by Amazon as the distributor and/or by the content owners impacts my ability to view videos on your site.
I can only assume that non-compliance is not a monetary issue, as a modest investment in this area should or will provide sufficient returns to cover expenses.
Your contractual agreements with content owners are modified because of FCC requirements such that they are now legally obligated to provide your company with available closed captioning for inclusion with redistributed video programming. The issue then becomes the pass-through by you to the end user of included closed captioning content.
As there is some programming on your site which does include closed captioning, the question then becomes not one of hardware or software, but of effort. As your company could not have been ignorant of future FCC requirements, compliance efforts should have begun long ago. Your lack of progress apparently shows either disregard for your customers interests and needs, or lack of interest in complying with federal laws, or a surprising lack of competence by the Amazon Instant Video team employees or supervisors. The continuation of that lack of progress speaks more to a problem at the upper levels of your corporation.
I look forward to a reply.
See IPR Files Report on Compliance with FCC’s IP Captioning Rules, Complaint against Amazon..
My answer to their reply:
Re: Amazon.com Inquiry reply ref A2QFA5SL5XRV75
I'm not sure if you read anything in my inquiry other than the words "closed captioning". I do not have any questions about what devices support CC, or how to turn CC on or off, or how to find videos with CC or subtitles. Your reply answers only questions I did not ask. Please re-read my inquiry.
Amazon's response to my request to re-read my inquiry:
In other words, they are saying that what we get is what they get from their content providers/ publishers; they are not responsible. Any other answer would have to come from their legal department.